Terms & Conditions

Disclaimer
WithYou provides non-medical companionship, assistance with basic daily tasks, and tech support for older adults and their families. Our services are intended to offer support, social connection, and help navigating everyday needs — not to replace medical professionals, emergency responders, legal advisors, or mental health therapists.

WithYou team members are not licensed healthcare or legal professionals, and they do not provide diagnoses, treatments, or medical care of any kind.
In case of an emergency, please call 911 or your local emergency services.

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Welcome to WithYou. By using our services, you agree to the following terms:

1. Service Description
WithYou provides companionship, task assistance, and tech support via scheduled video or phone sessions.

2. Appointments

- Scheduling: All sessions must be scheduled in advance. Clients can request a call or use our simple scheduling platform to book a time that works for them.
- Cancellations: You may cancel or reschedule up to 4 hours before the scheduled time without losing your session.
- Missed Appointments: If you miss a session or cancel less than 4 hours before, it will count toward your session quota unless there's an emergency.
- We're here to help: If something unexpected happens, just let us know. We're happy to help reschedule when possible.

3. Payment
- All services are prepaid via subscription.
- No refunds are issued for unused sessions unless service is discontinued by us.

4. User Responsibilities
- You agree to use the service respectfully and appropriately.
- We reserve the right to terminate service for inappropriate behavior.

5. Limitation of Liability
We provide general assistance and support, but we are not medical, legal, or financial professionals. Use our services at your own discretion.

6. Contact
Questions? Contact us using our form